Use the paths to navigate to an agent. When available, a call button is provided that enters the options for you.
See and search menus
Language Selection
How it works
- Search for menus that mention your issue
- Further navigate through menus by clicking on menu titles or menu options
Language Selection
(hide full text)
Hello and thank you for calling Xfinity. Ask how you can take advantage of a free Xfinity mobile line. Para español prima dos por favor.
Spanish
Stay on the line menu
Account Identification Method
(hide full text)
This call may be monitored or recorded. I was unable to find an account with your phone number. If you would like to try a different phone number, please press one. Otherwise, please remain on the line.
Try a different phone number
Remain on the line
Phone Number Entry
(hide full text)
where you have or want service. In order to continue, please enter the phone number where you have or want service.
No further options
ZIP Code Entry
(hide full text)
In order to continue, please enter your ZIP code.
No further options
phone number where you have or want service
(hide full text)
N/A
No further options
ZIP Code Entry
(hide full text)
Please enter the ZIP code where you have or want service. In order to continue, please enter your ZIP code.
No further options
ZIP code
(hide full text)
N/A
No further options
Account Lookup Method
(hide full text)
One moment while we look up your account information. (beeping sound) I'll need a phone number or account number to look you up. Say, "Phone number" or "Account number." To look up your account, I'll need a phone number or account number. Which would you like to use? You can say, "Phone number," or "Account number."
