Use the paths to navigate to an agent. When available, a call button is provided that enters the options for you.
T-Mobile Customer Support Agent
To get to agent:
Call
▶
Select New Customer
or
T-Mobile Customer Support Agent
To get to agent:
Call
▶
Select New Customer
or
Metro by T-Mobile Sales Expert
To get to agent:
Call
▶
Select New Customer
or
See and search menus
Customer Status Selection
How it works
- Search for menus that mention your issue
- Further navigate through menus by clicking on menu titles or menu options
Customer Status Selection
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Thank you for calling U.S. Cellular, now part of T-Mobile. (speaks in foreign language) Sorry, I did not find your number in our records. Please say, "Existing customer," or, "New customer." You may also say, "Repeat." Please say, "Existing customer," or press one, or, "New customer," two. For, "Existing customer," press one, or, "New customer," two.
Existing Customer
New Customer
Repeat
Stay on the line menu
Account Identification
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Please say or enter your 10-digit cell phone number or home internet line number. I did not get an input from you. I need your 10-digit cell phone number or your home internet line number, which is shown in your bill as a cellular telephone number. Please say or enter it now. I still did not get an input. Please say or enter your 10-digit cell phone number or home internet line number, which is shown in your bill as a cellular telephone number. For prepaid account, say, "Prepaid."
No further options
T-Mobile Account Type Selection
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U.S. Cellular is now part of T-Mobile. To properly direct your call at T-Mobile, please say, "New wireless customer," "Home internet," "Prepaid," or, "Business account." You may also say, "Repeat." Please say, "New wireless customer," or press one, "Home internet," two, "Prepaid," three, or, "Business account," four. For, "New wireless customer," press one, "Home internet," two, "Prepaid," three, or, "Business account," four. For prepaid account, say, "Prepaid." Otherwise, say, "Other."
New wireless customer
Home internet
Prepaid
Business account
Repeat
Other
Account Type Selection
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For a prepaid account, say, "Prepaid." Otherwise, say, "Other." For a prepaid account, say, "Prepaid," or press one.
Prepaid Account
Other
10-digit cell phone number
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N/A
No further options
home internet line number
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N/A
No further options
Prepaid
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N/A
No further options
T-Mobile Customer Support Agent
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Please hold while I transfer you. (phone ringing) Thank you for calling T-Mobile where you save. This is Aiza, how I can help? Hello? Hello? If you're talking ma'am sir, I don't hear anything. Hello? If you are speaking, I don't hear anything. Hello? ... give you the latest one which is...
No further options
T-Mobile Customer Support Agent
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Please hold while I transfer you. (phone ringing) Thank you for calling T-Mobile, where you save. My name is JT, I'll be your T-Mobile expert today. And who do I have the pleasure of speaking with? Uh, 35 for the line. Yeah, go ahead 35. You got an iPhone... Hello, sir or ma'am, can you hear me? ... uh, 600 plus, that should be going to save you hundreds of dollars a year. Sir or ma'am, are you there? So it's gonna be about 69.59 a month, adding data to the phone as well. Sir or ma'am, are you there? Can you hear me? Okay. Now you don't want to just need to run the phone now? Sir or ma'am, are you there? Can you hear me? Okay. Now this is your perfect moment to buy. 999 a month for 30 months. Sir or ma'am, are you there? Can you hear, hear us at all? Now we are running promotions on Apple products and iPads. Okay. All right. I'ma-
No further options
Metro by T-Mobile Sales Expert
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Please hold while I transfer you. ... about your experience so we may record this call. (phone ringing) Hello. It is a great day here at Metro by T-Mobile. My name is Joshua, your sales expert. With who do I have the pleasure of speaking with? Hello. It's a great day here at Metro by T-Mobile. My name is Joshua, your sales expert. With who do I have the pleasure of speaking with? Hello. It's a great day here at Metro by T-Mobile. My na-
No further options
Business account
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"Business account," four
Other
(hide full text)
Otherwise, say, "Other."
Prepaid Account
(hide full text)
For a prepaid account, say, "Prepaid," or press one
