- Search for menus that mention your issue
- Click call (if available) to call and navigate straight to that menu/agent (learn how) (adding a comma and then menu numbers after a phone number automatically has your phone navigate that menu) (show less)
- Further navigate through menus by clicking on menu titles or menu options
Main Menu
(full text)
Thank you for calling Pacific, Gas and Electric Company. Para servicio en espanol, marque nueve. A new pge.com account is in the works with improved security and easier password. Resets, make sure we have your correct phone number and email. If we don't you could get locked out of your account and will have to call. Learn more at pge.com, new account. Please listen carefully as our menu options have changed. To report or get information about an outage press 1 to report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas, press 2. If you are a third party managing a PG&E customer's account, press 3, for online inquiries such as login, problems, password, resets or username related, inquiries, press 4 for all other transactions, such as starting and stopping service or billing inquiries press, 5, or remain on the line to hear these options again, press star.
1 - Report or get information about an outage
2 -Report down power lines, damaged electrical equipment, or a gas leak/smell gas
3 - Third party managing a PG&E customer's account
This call me recorded for quality assurance. If you do not with to be recorded please let the agent know. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information
Report down power lines, damaged electrical equipment, or a gas leak/smell gas
(hide full text)
You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. your call may be monitored for quality assurance. If you do not with you be recorded please advice your service representative. Your call is being queued at the highest priority
Third party managing a PG&E customer's account
(full text)
You new pge.com business account with added security is almost here. Please visit pge.com to reister your account and invite employees or third parties to help manage your account. If you are a third party who helped the PG&E customermanage their account, you won't have access until this account's authorized user has given you access to the new account. Lear more at www.pge.com/newaccount. If you sill need to speak to a representative press one, otherwise please hangup
For online password resets press 1, for other web or mobile questions press 2, if you received a call from us to verify your pge.com username press 3, to take advantage of our self service options for billing inquries, starting service, or for all other inquiries press *
we're getting you to the right person. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First let's get your account information. To use the pge account number press 1. To use the phone number associated with the account press 2, or to use your meter number, press 3.
All other transactions (starting/stopping service, billing inquiries)
(full text)
Normal office hours are Monday through Frieday from 7 A.M to 7 P.M and Saturday from 8 A.M. to 5 PM. Outside of these hours are customer service representatives are only available for emergency situations. Most of your inquiries can be handled here in our automated self-service system. Main menu for billing and payment matters. Press 1 to start stop or move service or for construction related matters, press 2 for service appointments, press 3, for all other matters, press 4,
1 - Billing and Payment Matters
Start, Stop, Move Service or Construction Related Matters
Billing and payment menu. To pay by phone now, press one. For billing details, press 2. To check on payment arrangements, press 3, or for information on assitance programs, press 4. To repeat these options, press 9. To return to the main menu, press *. To speak with a representative, press 0.
Did you know that you can easily make paymoents online at pge.com? To pay by phone there will be a transaction fee coming soon. Transaction fees for using a bank account, credit or debit card to make a payment will change. For residential customersthe fee will be 1.50, business customers the fee will be 6.95, anyone using a commercial credit card the surcharge will be 1.95 percent of the payment amount. If you stay on the line I will connect you to our automated pay by phone service. Or to return to the main menu press the star key now.
* - Return to Main menu
Stay on the line - Connect to pay by phone service
There will be a brief silence while I transfer you. Please hold.
* - Temporarily unavailable
Temporarily unavailable
(hide full text)
Our pay by phone service is currently undergoing maintenance and will be unavailable until Monday June 9th. We apologize for th inconvenience this may cause. We will not charge late fees or interest or shut off service this weekend. Please pay as usual on Monday when the system is available. For more information and for other payment options visit pge.com and search for ways to pay. Please note for your security our representative cannot accept atm, debit, credit cards or checking account payments over the phone. If you need to speak to a customer service representative for any other reason please remain on the line. Otherwise please hangup and try your call again later. The number you are attempting to reach is currenly closed. Please call back during our normal office hours monday through friday from 7 AM to 7 PM and Saturday from 8 AM to 5 PM. You can also visit pge.com on your computer or mobile device.
You may be asked to provide personal information on this call. Visit pge.com slash privacy for more information first. Let's get your account information. If you are calling about an account to associated with 267550709.
