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Main Menu
(full text)
Thank you for calling State Farm. Para espanol, oprima la estrella. For emergency road service, press one. To report or discuss an accident or damage claim, press two. Existing customers that have acquired a new vehicle or want to make a policy change, press three. For new customers or if you're an existing customer with auto insurance and would like to add renters or homeowners insurance, press four. If you are calling to make a payment, press five. To receive copies of current personal auto ID cards, press six. For technical support, login assistance, password reset, and all other calls, press seven. To repeat this menu, press nine. Please make a selection.
Para espanol
Emergency road service
Report or discuss an accident or damage claim
Existing customers - new vehicle or policy change
New customers or add renters/homeowners insurance
Make a payment
Receive copies of current personal auto ID cards
Technical support, login assistance, password reset, and all other calls
Repeat this menu
Repeated this menu
Para espanol
(full text)
Para espanol, oprima la estrella
🌐
import language_pack
This path continues in another language. We haven't implemented multilingual parsing yet.
🌐
Main Menu
(full text)
(beep) Thank you for calling State Farm Emergency Road Service. Para español, oprima la estrella. If you have been in an accident and need assistance, press one. For a tow or roadside assistance not related to an accident, severe weather or vandalism, press two. For all other calls, press zero. To repeat this menu, press nine.
Para español
Accident and need assistance
Tow or roadside assistance
All other calls
Repeat this menu
Repeated this menu
Claims Menu
(full text)
For previously reported vehicle claims, press one. For previously reported damage or loss to your home, business or personal property, or your boat, press two. To report a new vehicle claim, press three. To report a new claim for damage or loss to your home, business or personal property, or boat, press four. To repeat this menu, press nine. To return to the main menu, press the star key.
Previously reported vehicle claims
Previously reported damage or loss to home/business/property/boat
Report a new vehicle claim
Report a new claim for damage or loss to home/business/property/boat
Repeat this menu
Return to main menu
Repeated this menu
Main Menu
(full text)
(phone ringing) State Farm uses automated bots and AI technology to assist you or route your call. Thank you for calling State Farm. We're open for non-emergency calls from 6 a.m. to 10 p.m. Central, Monday through Saturday, and 8 a.m. to 7 p.m. Central, Sunday, and are currently closed. A variety of self-service options are always available through statefarm.com or by using the State Farm mobile app. You can also speak with your agent Monday through Friday from 9 a.m. to 5 p.m. local agent time. If you need roadside service not related to an accident, please press one. To report or discuss an accident or damage, please press two. Thank you.
Roadside service not related to an accident
Report or discuss an accident or damage
Call Termination Message
(full text)
(phone ringing) State Farm uses automated bots and AI technology to assist you or route your call. Thank you for your interest in State Farm. At this time, a local State Farm agent is best positioned to handle your insurance needs. You can find a State Farm agent online at statefarm.com. If you already have a State Farm agent, please call your agent during normal business hours.
No further options
Policy Payment System
(full text)
(beep) State Farm uses automated bots and AI technology to assist you or route your call. Thank you for calling the State Farm policy payment system. To make a payment, press one. To check your payment status, press two. For bill details, press three.
Make a payment
Check payment status
Bill details
Repeated this menu
Auto ID Cards Information
(full text)
State Farm uses automated bots and AI technology to assist you or route your call. Thank you for selecting the option to obtain your current auto ID cards. If you are adding or replacing a vehicle, we're happy to let you know your current policy extends coverage to your newly acquired car for a limited time in all states except Massachusetts, North Carolina, New Jersey, New York, and Rhode Island. The extension of coverage to the newly acquired car is limited, so contact your agent immediately to update your policy with a newly acquired or replacement car on the next business day. ID cards associated with the current policy are available to download on the State Farm mobile app or visit statefarm.com. Press one if you want to stay on the line to obtain your current auto ID cards.
Stay on the line to obtain current auto ID cards
Repeated this menu
After Hours Main Menu
(full text)
(beeping) State Farm uses automated bots and AI technology to assist you or route your call. Thank you for calling State Farm. We're open for non-emergency calls from 6:00 AM to 10:00 PM Central, Monday through Saturday, and 8:00 AM to 7:00 PM Central Sunday, and are currently closed. A variety of self-service options are always available through statefarm.com or by using the State Farm mobile app. You can also speak with your agent Monday through Friday from 9:00 AM to 5:00 PM local agent time. If you need roadside service not related to an accident, please press one. To report or discuss an accident or damage, please press two. Thank you.
Roadside service not related to an accident
Report or discuss an accident or damage
Para español
(full text)
Para español, oprima la estrella
🌐
import language_pack
This path continues in another language. We haven't implemented multilingual parsing yet.
🌐
Language Selection
(full text)
(tone) Thank you for calling. State Farm uses automated bots and AI technology to assist you or route your call. For English, press one. Español, dos. (Translating in Chinese, Vietnamese, Korean, and Japanese)
English
Español
Stay on the line menu
Main Menu
(full text)
Thank you for calling the State Farm Roadside Assistance Program administered by Agero. If you are calling for roadside services, press one.
Roadside services
Stay on the line menu
Main Menu
(full text)
To request or check the status of a tow or for other emergency roadside assistance not related to an accident, severe weather or vandalism, press 1. To report or discuss an accident or damage claim, including severe weather or vandalism, press 2. If your call is not related to a claim or emergency road service, press 3. To repeat this menu, press 9.
Request or check status of a tow/Emergency roadside assistance
Report or discuss accident or damage claim
Not related to claim or emergency road service
Repeat this menu
Repeated this menu
Main Menu
(full text)
(beep) State Farm uses automated bots and AI technology to assist you or route your call. If you are a State Farm customer, or someone involved in a claim with a State Farm customer, say or press one. If you are an attorney representing a State Farm policy holder or a plaintiff on a claim, say or press two. If you are a State Farm agent or agent staff member, say or press three. If you are an other insurance carrier, rental car provider, medical provider, or other service provider, say or press four. All other callers, remain on the line. Thank you. Para español, oprima la estrella.
Customer or Claim Involvement
Attorney
Agent or Staff
Other Provider
All other callers
Spanish
Caller Identification
(full text)
(beep) . State Farm uses automated bots and AI technology to assist you or route your call. If you are a State Farm customer, or someone involved in a claim with a State Farm customer, say or press one. If you are an attorney representing a State Farm policy holder or a plaintiff on a claim, say or press two. If you are a State Farm agent or agent staff member, say or press three. If you are an other insurance carrier, rental car provider, medical provider or other service provider, say or press four. All other callers, remain on the line.
State Farm customer or involved in a claim
Attorney representing a policy holder or plaintiff
State Farm agent or staff
Other insurance carrier or service provider
All other callers
Language Selection
(full text)
(phone rings) Thank you for calling. State Farm uses automated bots and AI technology to assist you or route your call. For English, press one. Español, dos. (voiceover in Chinese) . (voiceover in Mandarin) . (vocalizing in Korean) .
English
Español
Stay on the line menu
Language Selection
(full text)
e- (beep) Thank you for calling. State Farm uses automated bots and AI technology to assist you or route your call. For English, press one Español, dos.
English
Español
Stay on the line menu
Roadside Assistance Welcome
(full text)
please pr- (beep) you for calling the State Farm Roadside Assistance Program administered by Agero. If you are calling for roadside services, press one.
Roadside services
Stay on the line menu
Claim Filing
(full text)
accident... (bell rings) Thank you for calling. State Farm uses automated bots and AI technology to assist you or route your call. Let me file your claim. Please tell me your nine-digit claim number or to file a new claim, say, "New claim." It sounds like you need time to file your claim. Tell me your claim number when you're ready.
File a new claim
Existing Claim Number
Stay on the line menu
Payment Method Selection
(full text)
you would like us to text you a link to pay online, press one. Otherwise, if you would like to pay through the phone, press two.
Text link to pay online
Pay through phone
Repeated this menu
Stay on the line menu
Identity Authentication
(full text)
Hello? We are authenticating your identity. This will involve receiving a one-time passcode to your personal mobile device. Please say, "Yes," or, "No," if you consent. Otherwise, you may say, "Help," or, "Stop," at any point to quit authentication.
Consent
Do not consent
Help
Stop
Repeated this menu
Stay on the line menu
Bill details
(full text)
For bill details, press three
Stay on the line to obtain current auto ID cards
(full text)
Press one if you want to stay on the line to obtain your current auto ID cards
No further options
Roadside service not related to an accident
(full text)
If you need roadside service not related to an accident, please press one.
Report or discuss an accident or damage
(full text)
To report or discuss an accident or damage, please press two.
English
(full text)
For English, press one
Español
(full text)
Español, dos
🌐
import language_pack
This path continues in another language. We haven't implemented multilingual parsing yet.
🌐
Service Selection
(full text)
To request a tow or for other emergency roadside services not related to an automobile accident, press one. For all other calls, press two.
Request a tow or emergency roadside services
All other calls
Roadside services
(full text)
If you are calling for roadside services, press one
None
(full text)
We're currently experiencing high call volume due to inclement weather across the country. If you're in an unsafe situation, please hang up and call 911. Prefer online? You can request service faster by using the State Farm mobile app. But if you'd like to continue over the phone, please stay on the call. As a reminder, you can instantly request service at any time via the State Farm mobile app. (beep) If this is a medical emergency or your safety is at risk, hang up now and call 911. This call, and any subsequent calls, may be recorded. We will need a contact number for your service today. A smartphone is best for fast and accurate service. Please speak the valid 10-digit mobile number. (9-second pause
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
Request or check status of a tow/Emergency roadside assistance
(full text)
To request or check the status of a tow or for other emergency roadside assistance not related to an accident, severe weather or vandalism, press 1
Report or discuss accident or damage claim
(full text)
To report or discuss an accident or damage claim, including severe weather or vandalism, press 2
Not related to claim or emergency road service
(full text)
If your call is not related to a claim or emergency road service, press 3
Customer or Claim Involvement
(full text)
If you are a State Farm customer, or someone involved in a claim with a State Farm customer, say or press one.
Attorney
(full text)
If you are an attorney representing a State Farm policy holder or a plaintiff on a claim, say or press two.
Agent or Staff
(full text)
If you are a State Farm agent or agent staff member, say or press three.
Other Provider
(full text)
If you are an other insurance carrier, rental car provider, medical provider, or other service provider, say or press four.
Claim Lookup
(full text)
Let me find your claim. Please tell me your nine-digit claim number. Or to file a new claim, say new claim. It sounds like you need time to find your claim. Tell me your claim number when you're ready.
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
Spanish
(full text)
Para español, oprima la estrella.
🌐
import language_pack
This path continues in another language. We haven't implemented multilingual parsing yet.
🌐
State Farm customer or involved in a claim
(full text)
If you are a State Farm customer, or someone involved in a claim with a State Farm customer, say or press one.
Attorney representing a policy holder or plaintiff
(full text)
If you are an attorney representing a State Farm policy holder or a plaintiff on a claim, say or press two.
State Farm agent or staff
(full text)
If you are a State Farm agent or agent staff member, say or press three.
Other insurance carrier or service provider
(full text)
If you are an other insurance carrier, rental car provider, medical provider or other service provider, say or press four.
Claim Lookup
(full text)
Thank you. Let me find your claim. Please tell me your nine-digit claim number, or to file a new claim, say "New claim". It sounds like you need time to find your claim. Tell me your claim number when you're ready.
File a new claim
Existing Claim Number
English
(full text)
For English, press one
Español
(full text)
Español, dos
🌐
import language_pack
This path continues in another language. We haven't implemented multilingual parsing yet.
🌐
Service Selection
(full text)
(korean in Korean) . To request a tow or for other emergency roadside services not related to an automobile accident, press one. For all other calls, press two.
Request a tow or emergency roadside services
All other calls
English
(full text)
For English, press one
Español
(full text)
Español, dos
🌐
import language_pack
This path continues in another language. We haven't implemented multilingual parsing yet.
🌐
Service Selection
(full text)
(English language selection) To request a tow or for other emergency roadside services not related to an automobile accident, press one. For all other calls, press two.
Request a tow or emergency roadside services
All other calls
Roadside services
(full text)
If you are calling for roadside services, press one
Contact Number Entry
(full text)
We are currently experiencing high call volume due to inclement weather across the country. If you're in an unsafe situation, please hang up and call 911. Prefer online? You can request service faster by using the State Farm mobile app. But if you'd like to continue over the phone, please stay on the call. As a reminder, you can instantly request service at any time via the State Farm mobile app. (beep) If this is a medical emergency or your safety is at risk, hang up now and call 911. This call and any subsequent calls may be recorded. We will need a contact number for your service today. A smartphone is best for fast and accurate service. Please speak a valid 10-digit mobile number.
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
File a new claim
(full text)
to file a new claim, say, "New claim."
Existing Claim Number
(full text)
Please tell me your nine-digit claim number
Claim Type Selection
(full text)
For claims involving injuries from a vehicle accident or damage to a vehicle, press one. For claims involving damages to a home, business, or personal property, press two.
Claims involving injuries or vehicle damage
Claims involving damages to home, business, or personal property
Text link to pay online
(full text)
text you a link to pay online, press one
Pay through phone
(full text)
pay through the phone, press two
Waiting for menu to be parsed
(full text)
Please wait while we route your call.
No further options
Consent
(full text)
Please say, "Yes," or, "No," if you consent.
Do not consent
(full text)
Please say, "Yes," or, "No," if you consent.
Help
(full text)
Otherwise, you may say, "Help," or, "Stop,"
Stop
(full text)
Otherwise, you may say, "Help," or, "Stop,"
Authentication Failed / Office Closed
(full text)
We were unable to authenticate you. Please wait while we route your call. Thank you for calling State Farm. We're open for non-emergency calls from 6:00 A.M. to 10:00 P.M. Central, Monday through Saturday, and 8:00 A.M. to 7:00 P.M. Central Sunday, and are currently closed. A variety of-
No further options
Request a tow or emergency roadside services
(full text)
To request a tow or for other emergency roadside services not related to an automobile accident, press one
All other calls
(full text)
For all other calls, press two
valid 10-digit mobile number
(full text)
N/A
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
nine-digit claim number
(full text)
N/A
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
new claim
(full text)
N/A
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
File a new claim
(full text)
or to file a new claim, say "New claim".
Existing Claim Number
(full text)
Please tell me your nine-digit claim number
Request a tow or emergency roadside services
(full text)
To request a tow or for other emergency roadside services not related to an automobile accident, press one
All other calls
(full text)
For all other calls, press two
Request a tow or emergency roadside services
(full text)
To request a tow or for other emergency roadside services not related to an automobile accident, press one
All other calls
(full text)
For all other calls, press two
valid 10-digit mobile number
(full text)
N/A
⌨️
typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
Claims involving injuries or vehicle damage
(full text)
For claims involving injuries from a vehicle accident or damage to a vehicle, press one.
Claims involving damages to home, business, or personal property
(full text)
For claims involving damages to a home, business, or personal property, press two.
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