Search for "Agent" in the menu navigator below to find the different ways to reach a customer service representative
Issues supported by this number:
Start, Stop, Move Service
Report down power lines, damaged electrical equipment, or a gas leak/smell gas
Billing and payment support
Information you'll likely be asked for:
Account Number
Meter Number
Address
Customer Support Menus Navigator
Main Menu
Use the menu navigator to find out how to get support for your issue from PG&E.
- Use the search bar to search for menus that mention your issue (such as refund or password reset)
- Clicking on a menu's title filters to menus before/after that menu
- Clicking on an option filters to menus after that option
Main Menu
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Para servicio en espanol, marque nueve. A new pge.com account is in the works with improved security and easier password resets. Make sure we have your correct phone number and email. If we dont, you could get locked out of your acocunt and will have to call. Please listen carefull as our menu options have changed.
1 - Report or get information about an outage
2 -Report down power lines, damaged electrical equipment, or a gas leak/smell gas
3 - Third party managing a PG&E customer's account
All other transactions (starting/stopping service, billing inquiries)
Outage
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This call me recorded for quality assurance. If you do not with to be recorded please let the agent know. You may be asked to provide personal information on this call. Visit pge.com/privacy for more information
Connects you to an agent
Report down power lines, damaged electrical equipment, or a gas leak/smell gas
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You may be asked to provide personal information on this call. Visit pge.com/privacy for more information
Connects you to an agent
Third party managing a PG&E customer's account
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You new pge.com business account with added security is almost here. Please visit pge.com to reister your account and invite employees or third parties to help manage your account. If you are a third party who helped the PG&E customermanage their account, you won't have access until this account's authorized user has given you access to the new account. Lear more at www.pge.com/newaccount. If you sill need to speak to a representative press one, otherwise please hangup
1 - Speak to a representative
2 - Hangup
Speak to a representative for 3rd party accounts
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Connects you to an agent
Hangup
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No further options
Online inquiries
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For online password resets press 1, for other web or mobile questions press 2, if you received a call from us to verify your pge.com username press 3, to take advantage of our self service options for billing inquries, starting service, or for all other inquiries press *
1 - Online password resets
2 - Other web or mobile questions
3 - Verify pge.com username
* - Self service options or other questions
Online password resets
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No further options
Other web or mobile questions
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No further options
Verify pge.com username
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Connects you to an agent
Self service or other questions
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No further options
All other transactions (starting/stopping service, billing inquiries)
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1 - Billing and Payment Matters
Start, Stop, Move Service or Construction Related Matters
Service Appointments
All Other Matters
Billing and Payment Menu
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1 - Billing details
2 - Check on payment arrangements
3 - Information on assistance programs
4 - Repeat these options
9 - Return to the main menu
* - Unknown option (press star)
Pay by Phone Service Options
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* - Return to Main menu
Return to Main menu
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Check on payment arrangements
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You may be asked to provide personal information on this call. Visit pge.com slash privacy for more information first. Let's get your account information. If you are calling about an account to associated with 267550709.
No further options
Account Information Options
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1 - Account associated with [REDACTED_ACCOUNT_NUMBER]
2 - Look up a different account
Account associated with [REDACTED_ACCOUNT_NUMBER]
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Please enter just the street number or building number for your account.
No further options
Account Identification Options
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PG&E account Number
phone number associated with the account
meter number
PG&E account Number
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No further options
phone number associated with the account
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No further options
meter number
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No further options
Repeat these options
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Return to the main menu
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Unknown option (press star)
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Start, Stop, Move Service or Construction Related Matters
