Search for "Agent" in the menu navigator below to find the different ways to reach a customer service representative
Issues supported by this number:
Information you'll likely be asked for:
Customer Support Menus Navigator
Pacific Gas and Electric Company Main Menu
Use the menu navigator to find out how to get support for your issue from PG&E.
- Use the search bar to search for menus that mention your issue (such as refund or password reset)
- Clicking on a menu's title filters to menus before/after that menu
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Pacific Gas and Electric Company Main Menu
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Thank you for calling Pacific, Gas and Electric Company. A new pge.com account is in the works with improved security and easier password. Resets, make sure we have your correct phone number and email. If we don't you could get locked out of your account and we'll have to call. Learn more at pge.com, new account. To report or get information about an outage press 1 to report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas, press 2 for online inquiries such as login, problems, password, resets or username related, inquiries, press 3, for all other transactions, such as starting and stopping service or billing inquiries press 4, or remain on the line to hear these options again, press star.
1 - Main Menu
2 - report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas
3 - online inquiries such as login, problems, password, resets or username related, inquiries
4 - all other transactions, such as starting and stopping service or billing inquiries
Main Menu
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Normal office hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. outside of these hours are customer service. Representatives are only available for emergency situations. Most of your inquiries can be handled here in our automated self-service system. Main menu for billing and payment matters. Press 1 to start stop or move service or for construction related matters, press 2 for service appointments, press 3, for all other matters, press 4,
1 - Billing and Payment Menu
2 - start stop or move service or for construction related matters
3 - service appointments
4 - all other matters
Billing and Payment Menu
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Billing and payment menu to pay by phone. Now press 1 for billing details press 2 to check on payment arrangements. Press 3 or for information on a systems programs, press 4 to repeat these options. Press 9, to return to the main menu press star
1 - Payment Information and Options
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9 - 9
2 - Check on payment arrangements
3 - Information on systems programs
Payment Information and Options
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Did you know that you can easily make payments online at pge.com to pay by phone? There will be a transaction fee. Effective May 19th 2025 transaction fees for using a bank account credit or debit card to make a payment will change residential customers. The fee will be $150, business customers, the fee will be $6.95. Anyone using a commercial credit card, the search charge will be 1.95% of the payment amount. If you stay on the line, I will connect you to our automated pay by phone service. Or to return to the main menu, press the star key. Now,
stay_on_line - Automated Pay by Phone Service
Automated Pay by Phone Service
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Did you know that you can easily make payments online at pge.com to pay by phone? There will be a transaction fee. Effective May 19th 2025 transaction fees for using a bank account credit or debit card to make a payment will change residential customers. The fee will be $150, business customers, the fee will be $6.95. Anyone using a commercial credit card, the search charge will be 1.95% of the payment amount. If you stay on the line, I will connect you to our automated pay by phone service. Or to return to the main menu, press the star key. Now,
No further options
Selected: Automated Pay by Phone Service
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No further options
9 - 9
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No further options
Check on payment arrangements
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Billing and payment menu to pay by phone. Now press 1 for billing details press 2 to check on payment arrangements. Press 3 or for information on a systems programs, press 4 to repeat these options. Press 9, to return to the main menu press star
No further options
Selected: Check on payment arrangements
Information on systems programs
(hide full text)
Billing and payment menu to pay by phone. Now press 1 for billing details press 2 to check on payment arrangements. Press 3 or for information on a systems programs, press 4 to repeat these options. Press 9, to return to the main menu press star
No further options
Selected: Information on systems programs
start stop or move service or for construction related matters
(hide full text)
Normal office hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. outside of these hours are customer service. Representatives are only available for emergency situations. Most of your inquiries can be handled here in our automated self-service system. Main menu for billing and payment matters. Press 1 to start stop or move service or for construction related matters, press 2 for service appointments, press 3, for all other matters, press 4,
No further options
Selected: start stop or move service or for construction related matters
service appointments
(hide full text)
Normal office hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. outside of these hours are customer service. Representatives are only available for emergency situations. Most of your inquiries can be handled here in our automated self-service system. Main menu for billing and payment matters. Press 1 to start stop or move service or for construction related matters, press 2 for service appointments, press 3, for all other matters, press 4,
No further options
Selected: service appointments
all other matters
(hide full text)
Normal office hours are Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturday from 8:00 a.m. to 5:00 p.m. outside of these hours are customer service. Representatives are only available for emergency situations. Most of your inquiries can be handled here in our automated self-service system. Main menu for billing and payment matters. Press 1 to start stop or move service or for construction related matters, press 2 for service appointments, press 3, for all other matters, press 4,
No further options
Selected: all other matters
report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas
(hide full text)
Thank you for calling Pacific, Gas and Electric Company. A new pge.com account is in the works with improved security and easier password. Resets, make sure we have your correct phone number and email. If we don't you could get locked out of your account and we'll have to call. Learn more at pge.com, new account. To report or get information about an outage press 1 to report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas, press 2 for online inquiries such as login, problems, password, resets or username related, inquiries, press 3, for all other transactions, such as starting and stopping service or billing inquiries press 4, or remain on the line to hear these options again, press star.
No further options
Selected: report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas
online inquiries such as login, problems, password, resets or username related, inquiries
(hide full text)
Thank you for calling Pacific, Gas and Electric Company. A new pge.com account is in the works with improved security and easier password. Resets, make sure we have your correct phone number and email. If we don't you could get locked out of your account and we'll have to call. Learn more at pge.com, new account. To report or get information about an outage press 1 to report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas, press 2 for online inquiries such as login, problems, password, resets or username related, inquiries, press 3, for all other transactions, such as starting and stopping service or billing inquiries press 4, or remain on the line to hear these options again, press star.
No further options
Selected: online inquiries such as login, problems, password, resets or username related, inquiries
all other transactions, such as starting and stopping service or billing inquiries
(hide full text)
Thank you for calling Pacific, Gas and Electric Company. A new pge.com account is in the works with improved security and easier password. Resets, make sure we have your correct phone number and email. If we don't you could get locked out of your account and we'll have to call. Learn more at pge.com, new account. To report or get information about an outage press 1 to report down power, lines items in the power lines damaged electrical equipment or to report a gas leak, or if you smell gas, press 2 for online inquiries such as login, problems, password, resets or username related, inquiries, press 3, for all other transactions, such as starting and stopping service or billing inquiries press 4, or remain on the line to hear these options again, press star.
No further options
Selected: all other transactions, such as starting and stopping service or billing inquiries
