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Main Menu
(full text)
Thank you for calling Pacific Gas and Electric Company. (Spanish) Please listen carefully as our menu options have changed. To report or get information about an outage, press one. To report downed power lines, items in the power lines, damaged electrical equipment, or to report a gas leak, or if you smell gas, press two. If you are a third-party managing a PG&E customer's account, press three. For online inquiries such as login problems, password resets, or username-related inquiries, press four. For all other transactions such as starting and stopping service, or billing inquiries, press five or remain on the line. To hear these options again, press star.
Report or get information about an outage
Report downed power lines, gas leak, or smell gas
Third-party managing a PG&E customer's account
Online inquiries (login, password, username)
All other transactions or remain on the line
Hear options again
Outage Confirmation
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line... This call may be recorded for quality assurance. If you do not wish to be recorded, please let the agent know. You may be asked to provide personal information. For more information, visit pge.com/privacy. (phone ringing) Hi, thanks for calling PG&E's dedicated outage line. I'm Peggy, PG&E's virtual assistant. Are you calling about an outage?
Calling about an outage
Stay on the line menu
PG&E's emergency line
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line... You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. Your call may be monitored for quality assurance. If you do not wish to be recorded, please advise your service representative. Your call is being queued at the highest priority. (phone rings) This is Mark, PG&E's emergency line. Please state your emergency. This is Mark, PG&E's emergency line. Caller, are you there? This is Mark, PG&E's emergency line. Caller, I'm unable to hear you. If you can hear me, please give us a call at 1-800-743-5000. Caller, at this time, I will be releasing the call. Thank you.
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New Business Account Announcement
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line... Your new pge.com business account with added security is almost here. Please visit pge.com to register your account and invite employees or third parties to help manage your account. Are you a third party who helps a PG&E customer manage their account? You won't have access until this account's authorized user has given you access to the new account. Learn more at www.pge.com/newaccount. If you still need to speak to a representative, press 1. Otherwise, please hang up.
Speak to a representative
Repeated this menu
Web and Mobile Support
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l- For online password resets, press one. For other web or mobile questions, press two. If you received a call from us to verify your pge.com username, press three. To take advantage of our self-service options, for billing inquiries, starting service, or for all other inquiries, press star.
Online password resets
Other web or mobile questions
Verify pge.com username
Self-service options, billing, starting service, other inquiries
Stay on the line menu
Main Menu
(full text)
four. For all other transactions, such as starting and stopping service, or billing inquiries, press five or remain on the line. To hear these options again, press star.
All other transactions / Billing inquiries
Repeat options
Calling about an outage
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Are you calling about an outage?
Outage Type Selection
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I can't hear you. Are you calling about a gas outage or an electrical outage?
Gas Outage
Electrical Outage
Speak to a representative
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If you still need to speak to a representative, press 1
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Closed Message
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or... I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to main menu
Repeated this menu
Closed Message
(full text)
or m- I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there's anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up. If there's anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
No further options
Account Identification
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You may be asked to provide personal information on this call. Visit pge.com/privacy for more information. First, let's get your account information. If you are calling about an account associated with REDACTED, press one. Or to look up a different account, press two.
Account associated with REDACTED
Look up a different account
Stay on the line menu
Self-service options, billing, starting service, other inquiries
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To take advantage of our self-service options, for billing inquiries, starting service, or for all other inquiries, press star
End of Call Options
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Otherwise, you can just hang up. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to the main menu
Main Service Menu
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two. For service appointments, press three. For all other matters, press four. For billing and payment matters, press one. To start, stop, or move service, or for construction-related matters, press two. For service appointments, press three. For all other matters, press four.
Billing and payment matters
Start, stop, or move service, or for construction-related matters
Service appointments
All other matters
Stay on the line menu
Gas Outage
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Are you calling about a gas outage
Electrical Outage
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or an electrical outage
None
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account... Please enter just the street number or building number for your account. To get started, we'll need to get your account information. Please enter just the street number or building number for your account.
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typeof(your_input) === 'required'
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Account Lookup Method
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account. To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three. To get started, we'll need to get your account information. To use the PG&E account number, press one. To use the phone number associated with the account, press two. Or to use your meter number, press three.
Use PG&E account number
Use phone number associated with account
Use meter number
Stay on the line menu
Account Identification (Repeat)
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You're calling from REDACTED. If this number is listed on the account you're calling about, press one. Or for a different account, press two.
Number listed on account
Repeated this menu
Billing and Payment Menu
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Billing and payment menu. To pay by phone now, press one. For billing details, press two. To check on payment arrangements, press three. Or for information on assistance programs, press four. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero.
Pay by phone now
Billing details
Check on payment arrangements
Information on assistance programs
Repeat these options
Return to the main menu
Speak with a representative
Repeated this menu
Service and Construction Menu
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Service and construction menu. If you're starting service at a new address, press one. Stopping service, press two. If you are moving from one address to another, press three. Construction, press four. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero.
Start service at a new address
Stopping service
Moving from one address to another
Construction
Repeat these options
Return to the main menu
Speak with a representative
Repeated this menu
Appointment Menu
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menu. If you would like to make an appointment for a gas appliance or pilot relight, press one. Review an appointment, press two. Reschedule your appointment, press three. To cancel your appointment, press four. To repeat these options, press nine. To return to the main menu, press star. To speak with a representative, press zero.
Make an appointment for a gas appliance or pilot relight
Review an appointment
Reschedule your appointment
Cancel your appointment
Repeat these options
Return to the main menu
Speak with a representative
Repeated this menu
Main Menu / Reason for Call
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(chime) To get started, please tell me briefly what you're calling about. For example, you could say, "Set up a payment plan," or, "My power is out." So tell me, what are you calling about? If you're reporting a gas leak or downed power line, say, "Emergency," or press one. Otherwise, please tell me again what you're calling about.
Set up a payment plan
My power is out
Report gas leak or downed power line
Other inquiries
Stay on the line menu
After Hours Message
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I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to the main menu
Repeated this menu
street number
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N/A
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typeof(your_input) === 'required'
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building number
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N/A
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typeof(your_input) === 'required'
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Office Closed Message
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I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to the main menu
Repeated this menu
None
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enter your account number followed by the pound sign. To get started, we'll need to get your account information. Please enter your account number, followed by the pound sign.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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None
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with area code, please enter the phone number followed by the pound sign of the primary account holder associated with this account. To get started, we'll need to get your account information. Starting with area code, please enter the phone number followed by the pound sign of the primary account holder associated with this account.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Meter Number Entry
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Please enter the numeric meter number followed by the pound sign. Please enter the numeric meter number for your account, followed by the pound sign. Please enter the number for your meter, followed by the pound sign.
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After Hours Menu
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I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to main menu
Hang up
Number listed on account
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If this number is listed on the account you're calling about, press one.
Pay by phone now
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To pay by phone now, press one
Billing details
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For billing details, press two
Check on payment arrangements
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To check on payment arrangements, press three
Information on assistance programs
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Or for information on assistance programs, press four
Speak with a representative
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To speak with a representative, press zero
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Start service at a new address
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If you're starting service at a new address, press one
Stopping service
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Stopping service, press two
Moving from one address to another
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If you are moving from one address to another, press three
Construction
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Construction, press four
Speak with a representative
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To speak with a representative, press zero
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Make an appointment for a gas appliance or pilot relight
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If you would like to make an appointment for a gas appliance or pilot relight, press one.
Review an appointment
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Review an appointment, press two.
Reschedule your appointment
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Reschedule your appointment, press three.
Cancel your appointment
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To cancel your appointment, press four.
Speak with a representative
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To speak with a representative, press zero.
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Set up a payment plan
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say, "Set up a payment plan,"
My power is out
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or, "My power is out."
Report gas leak or downed power line
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If you're reporting a gas leak or downed power line, say, "Emergency," or press one.
Other inquiries
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Otherwise, please tell me again what you're calling about.
After Hours Message
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I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
No further options
account number
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N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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After Hours Menu
(full text)
I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to main menu
Hang up
phone number of the primary account holder
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N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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After Hours Menu
(full text)
I'm sorry. We are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to main menu
Hang up
numeric meter number
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N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
⌨️
Closed Message
(full text)
I'm sorry, we are closed at this time. Our hours are Monday through Friday from 7:00 AM to 7:00 PM, Saturdays from 8:00 AM to 5:00 PM. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up. If there is anything else you would like to do, press the star key to return to the main menu. Otherwise, you can just hang up.
Return to the main menu
Hang up
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Otherwise, you can just hang up
Hang up
(full text)
Otherwise, you can just hang up
Hang up
(full text)
Otherwise, you can just hang up
Show all menus
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