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Account Verification
(full text)
Welcome to Cox (Spanish). Your call may be monitored or recorded to ensure quality service. Switch to Cox Mobile today. Cox Mobile is running on the network with unbeatable 5G reliability. That's the smart way to mobile, Cox Mobile. Ask your representative for more information. If you have a recent or active account with Cox, press one. Otherwise, press two.
Recent or active account with Cox
Otherwise
Stay on the line menu
None
(full text)
Starting with your three-digit area code, please enter a 10-digit phone number associated with your account. Let's try that again. Starting with your three-digit area code, please enter a 10-digit phone number associated with your account.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Cox Services Inquiry
(full text)
If you are calling to discuss or purchase services offered by Cox, press one. Otherwise, press two.
Discuss or purchase services offered by Cox
Otherwise
Stay on the line menu
Main Menu
(full text)
For help with billing and payments, press one. For help with technical support, press two. If you're moving to a new address, press three. To add or upgrade your services, press four. To remove or downgrade your services, press five. For help with your upcoming appointment, press six. To repeat this menu, press the star key.
Billing and payments
Technical support
Moving to a new address
Add or upgrade services
Remove or downgrade services
Help with upcoming appointment
Repeat this menu
10-digit phone number
(full text)
N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Main Menu
(full text)
Sorry, I'm not able to match your account. For help with billing and payments, press one. For help with technical support, press two. If you're moving to a new address, press three. To add or upgrade your services, press four. To remove or downgrade your services, press five. For help with your upcoming appointment, press six. To repeat this menu, press the star key.
Billing and payments
Technical support
Moving to a new address
Add or upgrade services
Remove or downgrade services
Upcoming appointment help
Repeat this menu
None
(full text)
Please enter the five digit ZIP code of the address you're interested in discussing or purchasing new services.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Office Closed Message
(full text)
Otherwise, please wait. At Cox we take your privacy seriously. For more information, please visit www.cox.com/privacy. Our office is currently closed. Please try your call again later. Thank you.
No further options
Cox Services Inquiry (Retry)
(full text)
Let's try that again. If you are calling to discuss or purchase services offered by Cox, press one. Otherwise, press two.
Discuss or purchase services offered by Cox
Otherwise
Repeated this menu
After Hours Message
(full text)
Welcome to Cox. You've reached us after hours. However, we can assist you through our 24/7 live support by texting us the word hi to 54512 or visiting www.cox.com/chat. Otherwise, we'll be happy to resolve your issue during our regular business hours. Monday through Friday, 8 a.m. to 6 p.m.
No further options
Service Selection
(full text)
internet, press one. For TV, press two. For voice service, press three.
Internet
TV
Voice Service
Stay on the line menu
New Address Zip Code
(full text)
the five-digit ZIP code for your new address. Let's try that again. Please enter the five-digit ZIP code for your new address.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Office Closed Message
(full text)
Our office is currently closed. Please try your call again later. Thank you.
No further options
Call Center Closed Announcement
(full text)
For 24/7 live agent support, text 54512 from your mobile phone, visit cox.com/chat, or download the Cox app. You may experience longer than normal hold times. Our call centers are currently closed.
No further options
Cox Mobile Support
(full text)
(phone rings) Thank you for choosing Cox, home of Cox Mobile. This is Delvonda. How may I help you today? This is Delvonda. How may I help you today? Hello? If you can hear me, I can't hear you. Hello? I'm releasing the call due to no response.
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sys.exit(bot_mode)
You've reached a real human! Our scraper hands off here.
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Billing and payments
(full text)
For help with billing and payments, press one
Technical support
(full text)
For help with technical support, press two
Moving to a new address
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If you're moving to a new address, press three
Add or upgrade services
(full text)
To add or upgrade your services, press four
Remove or downgrade services
(full text)
To remove or downgrade your services, press five
Upcoming appointment help
(full text)
For help with your upcoming appointment, press six
five digit ZIP code
(full text)
N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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None
(full text)
Let's try that again. Please enter the five digit ZIP code of the address you're interested in discussing or purchasing new services.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Error Handling / Retry Menu
(full text)
press two. We are having difficulties understanding your response. To continue press one, otherwise please try your call again later.
Previous Option (Fragment)
Continue
Stay on the line menu
Error Handling / Termination
(full text)
press two. We are having difficulties understanding your response. To continue press one, otherwise please try your call again later. Thank you for calling Cox. Goodbye.
Previous Option (Fragment)
Continue
Terminate Call
Cox Communications Support
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Hi, good morning. Thank you so much for calling Cox Communications. This is Jazz. How can I help? Hi, good morning. Thank you so much for calling Cox Communications. This is Jazz. How can I help? Hello? Hello, do you hear me? Hello? Hi, good morning. Thank you so much for calling Cox Communications. This is Jazz. How can I help? If you can hear me, I cannot hear you. Since I'm not hearing any valid response on the other line, I will now release the call. For additional support, we have our self-service option that you can manage your account and check the outage. Uh, simply download Cox app or you can visit our website at www.cox.com where we also have 24/7 web chat for your immediate concern. And again, thank you so much for your loyalty and for being-
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sys.exit(bot_mode)
You've reached a real human! Our scraper hands off here.
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TV Service Support
(full text)
your TV service, press one. For help with your remote control, press two. For help with streaming content on your TV, press three.
TV Service
Help with remote control
Help with streaming content
Repeated this menu
Cox Customer Support
(full text)
(instrumental music plays) Hi. Thank you for calling Cox. My name is Jonas. How may I help you? Hello? Thank you for calling Cox. My name is Jonas. How may I help you? Hello? Thank you for calling Cox. My name is Jonas. How may I help you? Hello? Customer, can you hear me okay? All right. So, customer, since I don't hear another response now, so I'm gonna go ahead and, uh, end this call. But if you can hear me, I just want to let you know that we are always here, uh, to open 24 hours, seven days in a week. And you can also utilize our self-service options, which is the cox.com and Cox app, for more information and better updates. Thank you again for choosing Cox and also have a great and wonderful day. I'm gonna go now and end this call. Have a good one. Bye.
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sys.exit(bot_mode)
You've reached a real human! Our scraper hands off here.
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Service Selection (Repeated)
(full text)
Let's try that again. For internet, press one. For TV, press two. For voice service, press three.
Internet
TV
Voice Service
Repeated this menu
five-digit ZIP code
(full text)
N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Service Area Check
(full text)
If you are moving within the Cox service area, press one. Otherwise, press two.
Moving within Cox service area
Otherwise
five digit ZIP code
(full text)
N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Call Termination
(full text)
Otherwise, please try your call again later. Thank you for calling Cox. Goodbye.
No further options
Call Termination
(full text)
Otherwise, please try your call again later. Thank you for calling Cox. Goodbye.
No further options
Call Termination
(full text)
Thank you for calling Cox. Goodbye.
No further options
Previous Option (Fragment)
(full text)
press two
Continue
(full text)
To continue press one
Terminate Call
(full text)
otherwise please try your call again later. Thank you for calling Cox. Goodbye.
TV Service
(full text)
your TV service, press one
Help with remote control
(full text)
For help with your remote control, press two
Help with streaming content
(full text)
For help with streaming content on your TV, press three
Internet
(full text)
For internet, press one
TV
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For TV, press two
Voice Service
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For voice service, press three
Moving within Cox service area
(full text)
If you are moving within the Cox service area, press one
Otherwise
(full text)
Otherwise, press two
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