Chase Bank Phone Tree

Last updated: Jan. 28, 2026, 9:11 a.m.

Language Selection

📞

Call

How it works

- Search for menus that mention your issue
- Further navigate through menus by clicking on menu titles or menu options

Language Selection

(full text)

This call will be monitored and recorded, and your voice may be used for verification. Welcome to Chase. Para español, oprima el asterisco.

Español

Stay on the line menu

Español

(full text)

Para español, oprima el asterisco

🌐

import language_pack

This path continues in another language. We haven't implemented multilingual parsing yet.

🌐

Main Menu

(full text)

Please enter your debit card, account number, or user ID, followed by the pound key. To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight. For other options, press two.

Enter account details

Report lost/stolen/damaged card or unrecognized charges

Other options

Enter account details

(full text)

Please enter your debit card, account number, or user ID, followed by the pound key.

Debit Card Issues

(full text)

To report your debit card lost, stolen, or damaged, press one. To report unrecognized charges or to file a claim, press two.

Report debit card lost, stolen, or damaged

Report unrecognized charges or file a claim

Stay on the line menu

Main Menu / Account Selection

(full text)

For credit card, loan, or line information and payments, press one. To return to the previous menu to access your checking, savings, CD, or IRA account, press two. To speak to a customer service specialist, press zero. For credit card, loan, or line information and payments, press one. To return to the previous menu to access your checking, savings, CD, or IRA account, press two. To speak to a customer service specialist, press zero.

Credit card, loan, or line information and payments

Return to previous menu / Access checking, savings, CD, or IRA

Speak to a customer service specialist

Repeated this menu

Stay on the line menu

Identity Verification

(full text)

we need to know who you are. Please enter your debit card, account number, or user ID, followed by the pound key. Please enter your debit card, account number, or user ID, followed by the pound key. Please enter your debit card, account number, or user ID, followed by the pound key.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Identity Verification

(full text)

To get started, first we need to know who you are. Please enter your debit card, account number, or user ID, followed by the pound key.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Customer Service Specialist

(full text)

(silence) To be connected with a customer service specialist, press or say zero.

Connect with a customer service specialist

Loan and Payment Information

(full text)

and payments, press one. For home equity loan and line of credit information and payments, press two. For auto, boat, and RV loan information and payments, press three. For mortgage information and payments, press four. To return to the previous menu, press five.

Credit card information and payments

Home equity loan and line of credit information and payments

Auto, boat, and RV loan information and payments

Mortgage information and payments

Return to previous menu

Stay on the line menu

Speak to a customer service specialist

(full text)

To speak to a customer service specialist, press zero

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Specialist Connection Fallback

(full text)

To be connected with a customer service specialist, press or say zero. To be connected with a customer service specialist, press or say zero.

Connect with a customer service specialist

Repeated this menu

debit card

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

user ID

(full text)

N/A

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typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Customer Service Connection

(full text)

To be connected with a customer service specialist, press or say zero. To be connected with a customer service specialist, press or say zero.

Connect with customer service specialist

Repeated this menu

debit card

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

account number

(full text)

N/A

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typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

user ID

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Customer Service Connection

(full text)

To be connected with a customer service specialist, press or say zero.

Connect with customer service specialist

Connect with a customer service specialist

(full text)

To be connected with a customer service specialist, press or say zero

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Main Menu Options

(full text)

press one. To make a payment, press two. To return to the previous menu, press three.

Account Information (Inferred)

Make a payment

Return to previous menu

Stay on the line menu

Language Selection

(full text)

you to Chase Home Finance. This call will be monitored and recorded, and your voice may be used for verification. Welcome to Chase. Para servicio en español, oprima el nueve.

Servicio en español

Stay on the line menu

Main Menu

(full text)

while we connect you to Chase Auto Finance. This call will be monitored and recorded, and your voice may be used for verification. Welcome to Chase Auto. Para continuar en español, oprima el número nueve. If you're an auto finance customer, press one. Dealer, press two.

Continuar en español

Auto finance customer

Dealer

Repeated this menu

Chase Home Lending Announcement

(full text)

your call. In the future, you can reach the mortgage service center by dialing 1-800-848-9136. You have reached Chase Home Lending. We are committed to exceeding your expectations and providing the best experience possible. Our digital tools make it simple to check today's mortgage rates, review mortgage options, and start your application. Please visit us at chase.com and click on Home Loans. Once you submit your information online, a Chase Home Lending advisor will reach out to you. Thank you for choosing Chase.

No further options

Loan and Payment Information (Repeated with Agent Option)

(full text)

For credit card information and payments, press one. For home equity loan and line of credit information and payments, press two. For auto, boat, and RV loan information and payments, press three. For mortgage information and payments, press four. To return to the previous menu, press five. To be connected with a customer service specialist, press or say zero.

Repeated this menu

Connect with customer service specialist

Connect with a customer service specialist

(full text)

To be connected with a customer service specialist, press or say zero

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Connect with customer service specialist

(full text)

To be connected with a customer service specialist, press or say zero

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Connect with customer service specialist

(full text)

To be connected with a customer service specialist, press or say zero

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Credit Card Verification

(full text)

As a reminder, you can always access your credit card information directly by dialing the phone number located on the back of your credit card. One moment while we connect your call. This call will be monitored and recorded, and your voice may be used for verification. Para español, oprima el asterisco. Please enter your full 16-digit credit card account number. If you need more time, press star. If you are calling to report your card lost, stolen, or damaged, or to check the status of an application- ... press the pound key.

Para español

Enter credit card account number

More time

Report card lost, stolen, or damaged, or check application status

Repeated this menu

Language Selection

(full text)

Español

Stay on the line menu

Main Menu Options (Repeated)

(full text)

For account information, press one. To make a payment, press two. To return to the previous menu, press three.

Repeated this menu

Servicio en español

(full text)

Para servicio en español, oprima el nueve.

🌐

import language_pack

This path continues in another language. We haven't implemented multilingual parsing yet.

🌐

None

(full text)

Please enter your Chase account number, followed by the pound sign.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Continuar en español

(full text)

Para continuar en español, oprima el número nueve

🌐

import language_pack

This path continues in another language. We haven't implemented multilingual parsing yet.

🌐

Debit Card Authentication

(full text)

Sorry, your entry was not understood. Let's start over. Please enter your debit card account number or user ID, followed by the pound key. To report your debit card lost, stolen, or damaged, or to report unrecognized charges, press eight. For other options, press two.

Enter Debit Card Account Number or User ID

Report debit card lost, stolen, damaged or unrecognized charges

Other options

Repeated this menu

Authentication or General Info

(full text)

social security number or account number, followed by the pound sign. For general information on lease-end options, mailing address, or online options, press two.

Enter Social Security or Account Number

General information on lease-end options, mailing address, or online options

Repeated this menu

Stay on the line menu

Connect with customer service specialist

(full text)

To be connected with a customer service specialist, press or say zero

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Para español

(full text)

Para español, oprima el asterisco.

🌐

import language_pack

This path continues in another language. We haven't implemented multilingual parsing yet.

🌐

Enter credit card account number

(full text)

Please enter your full 16-digit credit card account number.

More time

(full text)

If you need more time, press star.

Report card lost, stolen, or damaged, or check application status

(full text)

If you are calling to report your card lost, stolen, or damaged, or to check the status of an application- ... press the pound key.

Español

(full text)

Para español, oprima el asterisco

🌐

import language_pack

This path continues in another language. We haven't implemented multilingual parsing yet.

🌐

None

(full text)

Please enter your full credit card account number. Please enter your full 16-digit credit card account number. If you need more time, press star.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Chase account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Enter Debit Card Account Number or User ID

(full text)

Please enter your debit card account number or user ID, followed by the pound key.

Account Identification Retry

(full text)

Sorry, I didn't understand. The account number or Social Security number you have entered is not valid. Please check the number and try again. Please enter your account number or your Social Security number, followed by the pound sign. For general information on lease and options, mailing address, or online options, press two.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

General Assistance

(full text)

For online assistance, press 1. For our mailing address, press 2. To repeat this information, press 8. To end this call, press 9 or hang up. To speak with a customer service specialist, press 0.

Online assistance

Mailing address

Repeat this information

End this call

Speak with a customer service specialist

Stay on the line menu

Enter Social Security or Account Number

(full text)

social security number or account number, followed by the pound sign.

Address and Service Menu

(full text)

For our loan payoff address, press 1. For our overnight address, press 2. For our lease purchase address, press 3. If you'd like to opt out from receiving fax advertisements, press 4. To repeat this information, press 8. To end this call, press 9 or hang up. To speak with a customer service specialist, press 0.

Loan payoff address

Overnight address

Lease purchase address

Opt out from receiving fax advertisements

Repeat this information

End this call

Speak with a customer service specialist

Repeated this menu

Address and Services Menu

(full text)

For our loan payoff address, press one. For our overnight address, press two. For our lease purchase address, press three. If you'd like to opt out from receiving fax advertisements, press four. To repeat this information, press eight. To end this call, press nine or hang up. To speak with a customer service specialist, press zero.

Loan payoff address

Overnight address

Lease purchase address

Opt out from receiving fax advertisements

Repeat this information

End this call

Speak with a customer service specialist

full credit card account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

full 16-digit credit card account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Social Security number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Account Identification Retry 2

(full text)

I still didn't hear anything. Please enter your account number or your Social Security number, followed by the pound sign. For general information on lease and options, mailing address, or online options, press two.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Office Closed Message

(full text)

... Please wait a moment while I connect your call. Welcome to the Chase customer service center. Our office is currently closed. Please call back during normal business hours. Thank you.

No further options

Mailing Address Selection

(full text)

press one. For our lease mailing address, press two. Sorry, I didn't hear anything. For our loan mailing address, press one. For our lease mailing address, press two. I still didn't hear anything. For our loan mailing address, press one. For our lease mailing address, press two.

Loan mailing address

Lease mailing address

Stay on the line menu

End of Call

(full text)

Goodbye.

No further options

Speak with a customer service specialist

(full text)

To speak with a customer service specialist, press 0

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

General Assistance (Repeated)

(full text)

Sorry, I didn't hear anything. For online assistance, press 1. For our mailing address, press 2. To repeat this information, press 8. To end this call, press 9 or hang up. To speak with a customer service specialist, press 0.

Repeated this menu

Loan payoff address

(full text)

For our loan payoff address, press 1

Overnight address

(full text)

For our overnight address, press 2

Lease purchase address

(full text)

For our lease purchase address, press 3

Opt out from receiving fax advertisements

(full text)

If you'd like to opt out from receiving fax advertisements, press 4

End this call

(full text)

To end this call, press 9 or hang up

Speak with a customer service specialist

(full text)

To speak with a customer service specialist, press 0

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

Loan payoff address

(full text)

For our loan payoff address, press one.

Overnight address

(full text)

For our overnight address, press two.

Lease purchase address

(full text)

For our lease purchase address, press three.

Opt out from receiving fax advertisements

(full text)

If you'd like to opt out from receiving fax advertisements, press four.

End this call

(full text)

To end this call, press nine or hang up.

Speak with a customer service specialist

(full text)

To speak with a customer service specialist, press zero.

👤

sys.exit(bot_mode)

You've reached a real human! Our scraper hands off here.

👤

account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Social Security number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Loan mailing address

(full text)

For our loan mailing address, press one

Lease mailing address

(full text)

For our lease mailing address, press two

None

(full text)

In order for us to service your call more efficiently, please enter your Social Security number or your loan or lease account number, followed by the pound sign. Sorry, I didn't hear anything. In order for us to service your call more efficiently, please enter your Social Security number or your loan or lease account number, followed by the pound sign.

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Social Security number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

loan or lease account number

(full text)

N/A

⌨️

typeof(your_input) === 'required'

This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.

⌨️

Show all menus

Guide for Chase Bank support

Get to an agent