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Main Service Selection
(full text)
Thanks for calling Capital One. (Spanish) This call may be monitored and recorded for quality assurance, training and authentication purposes. Which of these can I help you with: credit cards, bank account, auto loans, or CreditWise? I'm sorry, I didn't quite get that. You can say "Credit cards," or press 1, "Bank account," or press 2, "Auto loans," or press 3, "CreditWise," or press 4. At any time, you can ask me to wait while you search for it, or if you prefer, you can hang up now and call back when you have it ready.
Credit cards
Bank account
Auto loans
CreditWise
Stay on the line menu
Card Identification
(full text)
Okay, credit card. Please hold on and I'll transfer you. Thanks for calling Capital One. (Spanish) Please say or enter your full 16-digit card number. If you do not have a Capital One card, if it is lost or stolen, or you need time to search for it, just let me know. Otherwise, please say or enter your 16-digit card number now. Please say your card number one digit at a time or enter it using the telephone keypad. If you need more time to search for it, say, "Hold on," and I'll wait.
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Bank Account Type Selection
(full text)
Okay, bank account. Please hold on and I'll transfer you. Which of these are you calling about: a personal or a business bank account? I'm sorry, I didn't quite get that. You can say "personal bank account" or press one, "business bank account" or press two. At any time, you can ask me to wait while you search for it, or if you prefer, you can hang up now and call back when you have it ready. I'm sorry, I still didn't get that. For service on your personal bank account, press one. For service on your business bank account, press two. Without further response, I'll have to disconnect the call.
Personal Bank Account
Business Bank Account
Wait
Hang up
Auto loans
(full text)
"Auto loans," or press 3
CreditWise
(full text)
"CreditWise," or press 4
Main Service Selection (Retry)
(full text)
I'm sorry, I still didn't get that. Without further response, I'll have to disconnect the call. For service on your credit card, press 1. For service on your bank account, press 2. For service on your auto loan, press 3. For service on your CreditWise account, press 4. Without further response, I'll have to disconnect the call.
No further options
16-digit card number
(full text)
N/A
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typeof(your_input) === 'required'
This menu asks you to enter information (account number, phone, etc). Our scraper can't input personal data.
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Identification Options
(full text)
To try entering your card number again, press one. To use your Social Security number to look up your account, press two. If you do not have a Capital One credit card, press three. Or if your card is lost or stolen, press four.
Try entering card number again
Use Social Security number
Do not have a Capital One credit card
Card is lost or stolen
Personal Bank Account
(full text)
You can say "personal bank account" or press one
Business Bank Account
(full text)
"business bank account" or press two
Wait
(full text)
ask me to wait while you search for it
Hang up
(full text)
hang up now and call back when you have it ready
Try entering card number again
(full text)
To try entering your card number again, press one
Use Social Security number
(full text)
To use your Social Security number to look up your account, press two
Do not have a Capital One credit card
(full text)
If you do not have a Capital One credit card, press three
Card is lost or stolen
(full text)
Or if your card is lost or stolen, press four
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